For detailed information on our V3D framework, please review this PPT.
Best Practice Resources
- How We Use Success Plans to Achieve "Predictable Value Delivery" blog post by our VP of Customer Success, Allison Pickens
- How to Recognize & Rewards Your CSMs blog post highlighting how we use customer usage habits internally; also by Allison Pickens
- The ROI of Customer Success blog post by Allison Pickens