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Gainsight Inc.

Sandbox Refresh: Troubleshooting Tenant Config Error

After a sandbox refresh, you may receive an error message that says “Tenant not yet configured.” Follow the steps below if you receive this error message.

tenant error.png

1. Navigate to Administration > MDA Services.


2. In the Matrix Data Architecture Settings section, click Edit. Select the checkboxes corresponding with the selections in the image below:


api settings.png


3. Navigate to Administration > Connectors.


4. Next to the Authorize MDA option, turn ON, and click Authorize to complete MDA authorization.


authorize mda.png

If this does not resolve the issue, please submit a ticket to

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