Scorecards provide a systematic method for measuring customer health as a whole, and according to specific measures. Scorecards are configured by your Gainsight Admin. Scorecard measures are custom for every organization, but typically they are based on data from product usage, support tickets, engagement data, NPS or survey data, or they're input manually by a CSM.
Please know that we will cloning this site from August 3rd to August 15th. Any content changes you make will not be saved past that date. Please do not make any updates to the site on August 3rd through the 15th. If you have any questions please contact your site administrator.