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Gainsight Inc.

Surveys and NPS Overview (7 min. video)

Surveys and NPS Overview from Gainsight on Vimeo.

This video demonstrates how to segment participants based on data you already have in Salesforce as well as discussing survey distribution best practices.  A definition of NPS and how the score is calculated is discussed.

After watching the above video, check out these guides for detailed instructions on configuring Surveys, setting up a survey site, analysis, and distribution.

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